Shipping policy
Shipping Policy
At My Veloura, we want your lash essentials to arrive safely and smoothly. Below you’ll find everything you need to know about our processing times, delivery estimates and shipping terms.
Order Processing
All orders are processed within 1–2 business days.
Please note that processing time does not include weekends or public holidays. During busy periods, product launches, promotions or peak seasons, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Average Delivery Times
We work with trusted suppliers and shipping partners to keep our products accessible while maintaining quality. Delivery times may vary depending on your location, local postal services, customs processing and seasonal delays.
Estimated delivery times:
United Kingdom: 6–10 business days
Ireland: 6–10 business days
European Union: 6–10 business days
United States: 7–15 business days
Canada: 7–15 business days
Australia: 7–15 business days
New Zealand: 7–15 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Shipping Costs
Shipping is free on every order of two kits or more, wherever you are.
On a single kit, standard shipping applies. The exact amount depends on your delivery address and is always shown in your own currency at checkout, before you pay.
Prices and shipping costs are charged in the currency shown on the site while you shop. You can change that at any time using the country selector.
Track Your Order
Once your order has shipped, you can use your tracking number to follow your delivery updates.
You can track your order here:
Tracking updates may take 24–48 hours to appear after your parcel has been handed to the carrier.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible at support@my-veloura.com. We will do our best to update your address before your order is processed.
Once an order has been shipped, we may not be able to change the delivery address. My Veloura is not responsible for orders delivered to an incorrect address provided by the customer.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at support@my-veloura.com with your order number and the email address used at checkout.
We will help you check the tracking status and investigate the issue with the shipping carrier where possible.
During peak periods such as Black Friday, Cyber Monday, Christmas or major logistical disruptions, delivery may take longer than usual.
Failed Delivery Attempts
If a delivery attempt fails, the carrier may leave a notification or provide instructions for collection or redelivery.
It is the customer’s responsibility to follow the carrier’s instructions and collect or reschedule delivery within the stated timeframe.
If a parcel is returned because it was not collected, refused, or the address was incorrect, additional reshipping costs may apply.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery at support@my-veloura.com.
Please include:
- Your order number
- A photo of the damaged item
- A photo of the packaging
- The email address used at checkout
We will review the issue and do our best to provide a suitable solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or additional fees depending on your country.
These charges are not included in our product prices and are the responsibility of the customer. My Veloura is not responsible for delays caused by customs processing.
Questions About Your Order?
If you have questions about your order, shipping or tracking, please contact us at:
support@my-veloura.com
Please include your order number so we can help you faster.
By placing an order with My Veloura, you agree to this Shipping Policy.
Contact
My Veloura is a business established in the Netherlands. You can reach us any time at support@my-veloura.com and a real person will answer, normally within one business day. Our full registered address is available on request.
Last updated: 23 August 2026
