CONTACT MY VELOURA
How can we help?
Have a question about your order, delivery, returns or lash kit? Send us a message and we'll help you as soon as possible.
Order Questions
Need help with tracking, delivery or your order?
Product Support
Questions about applying, wearing or removing your lashes?
Returns & Help
Need support with a return or an issue with your order?
Send us a message
Before you contact us
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location.
Can I return my lash kit?
Due to hygiene reasons, we can only accept returns on lashes that are unused, unopened and in their original packaging.
How do I contact support about my order?
Please include your order number in your message so we can help you faster.
Do I need glue for My Veloura lashes?
No, My Veloura press-on lashes are designed for an easy lash routine without lash glue.