How can we help?
Have a question about your order, shipping, returns or your lash kit? Send us a message and our support team will get back to you as soon as possible.
Order Questions
Need help with your order, tracking or delivery?
Product Support
Questions about applying, wearing or removing your lash kit?
Returns & Help
Need support with returns or an issue with your order?
Send us a message
Before you contact us
How long does shipping take?
Orders are dispatched within 1 to 2 business days. Delivery then takes 3 to 5 business days to the UK, 3 to 6 to Ireland and the EU, 5 to 8 to the US, and 7 to 15 to Canada, Australia and New Zealand.
Can I return my lash kit?
Due to hygiene reasons, we can only accept returns on lashes that are unused, unopened and in their original packaging.
How do I contact support about my order?
Please include your order number in your message so we can help you faster.
Do I need glue for My Veloura lashes?
No, My Veloura press-on lashes are designed for an easy lash routine without lash glue.
